St Francis veterinary hospital has a committed team of 21 members, a reception area and pet shop, 3 consulting rooms, 1 theatre, separate dog and cat wards, a laboratory and pharmacy area, a high care ward, a radiology ward and a contagious disease isolation ward. Our entire healthcare team is committed to providing personal attention to the unique concerns of each individual pet and pet owner.
Prescription Medication Policy
At St Francis Veterinary Hospital, your pet’s health and wellbeing are our priority. We follow the guidelines of the South African Veterinary Council (SAVC) and SAHPRA to ensure the safe and responsible use of prescription medication.
Prescription Medication
- Please allow 24 hours for all repeat medication requests.
- Schedule 3 and higher medications require a valid veterinary prescription.
- A prescription can only be issued after one of our veterinarians has examined your pet and established a valid veterinarian-client-patient relationship.
- Repeat prescriptions may be authorised for up to 6 months, after which your pet will require a follow-up examination.
- Only one month’s supply of medication can be dispensed at a time.
- Regular check-ups help us monitor your pet’s condition, adjust medication where needed, and ensure treatment remains safe and effective.
Repeat Medication Requests
We recommend ordering your pet’s medication at least 24 hours in advance. While many prescriptions are prepared sooner, this allows our team enough time to process your request and have your medication ready for collection, helping to reduce waiting times.
Medication Returns
For the safety of all our patients, we cannot accept medication returns for credit or refund once medication has left the practice, as we cannot verify how it has been stored.
If you have unused, unopened medication that is no longer required, we gratefully accept donations to help support rescue organisations and animals in need.
Thank you for your understanding and for helping us provide safe, responsible, and high-quality veterinary care.
Reference: South African Veterinary Association (SAVA) – www.sava.co.za
We strive to return all non-emergency telephone messages within 24 hours of receipt. Our veterinarians could be fully booked or dealing with an emergency, we ask for your patience and understanding. Alternatively, please send us on email: admin@stfrancisvets.co.za
Please note that this email is active Monday – Friday only.
Please note we do not run accounts, our aim is to provide you with the most accurate estimate for your pet’s procedure. Please feel free to discuss the costs or request additional estimates with our Practice Manager, available on admin@stfrancisvets.co.za
Please note the following:
Full payment is due directly after your consultation with the veterinarian
Payment is due before the collection of your pets from their hospital procedures
Should your pet be hospitalised with us we require a deposit as listed on the estimate form you would need to sign. The final balance is due in full on the collection of your pet.
We accept the following:
- Cash
- Debit and Credit cards including Diners Club
- We have secure access to the internet for electronic transfers on site
Our Banking Details:
Rigby and Norton Vet Services CC
Nedbank Branch: 146905
Account Number: 146 914 8579
Please use your Surname and Pets name as our reference. Email the proof of payment to admin@stfrancisvets.co.za
“Saving one animal will not change the world, but surely for that one animal, the world will change forever.”
Karen Davison
We are proud to be associated with the following charities which we offer discounted rescue rates to. This way we are making a small difference in controlling the pet population, as there are simply not enough homes for all the furry babies out there.
Your support towards these charities will be greatly appreciated.
Boxer Rescue:
https://www.facebook.com/BoxerRescueSouthAfrica
Boston Terrier Rescue:
http://www.facebook.com/BostonTerrierSA
Ears Charity – Cat Rescue Charity
A New Hope Dog Rescue:
